Returns & Refunds
Your satisfaction is important to us. We strive to make every purchase seamless and worry-free.
Return Policy
Eligibility for Returns
Items must be unused, unworn, and in original condition with all tags attached.
Return Timeline
Returns must be initiated within 7 days of delivery.
Item Condition
Products must be in pristine condition with original packaging and certificates.
Non-Returnable Items
Customized, engraved, or made-to-order jewellery cannot be returned.
Refund Timeline
Return Request Submitted
Contact our support team to initiate your return request.
Quality Inspection
Once we receive your item, our team will inspect it within 2-3 business days.
Refund Approved
If approved, you will receive a confirmation email.
Refund Processed
Refund will be initiated to your original payment method.
Expected Refund Time
Please allow 5-7 business days for the refund to reflect in your account.
How to Return
1
Contact Support
Reach out via WhatsApp, phone, or email to initiate your return.
2
Share Order Details
Provide your order number and reason for return.
3
Secure Pickup
We will arrange a secure pickup or provide shipping instructions.
4
Receive Refund
Once approved, your refund will be processed within 5-7 business days.
Frequently Asked Questions
Contact our support team via WhatsApp, phone, or email within 7 days of delivery. Provide your order number and reason for return, and we will guide you through the process.
Once your return is approved, refunds are processed within 5-7 business days to your original payment method.
Yes, exchanges are available for size or design changes, subject to availability. Contact our team to arrange an exchange.
If your product arrives damaged, please contact us immediately with photos. We will arrange a replacement or full refund at no additional cost.
Customized, engraved, or made-to-order jewellery cannot be returned unless there is a manufacturing defect.
