Thank you for shopping with Tribe by Shringar. We are committed to delivering your handcrafted jewellery safely, securely, and on time. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

All orders are carefully inspected and packed before dispatch.

• Ready-to-Ship Products: Dispatched within 5–7 business days after payment confirmation.
  
• Made-to-Order Products: Dispatched within 21–45 business days, depending on the design and craftsmanship required.
  

Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Charges

Within India

• FREE Shipping on all prepaid orders across India.
  

International Orders

International shipping charges are calculated at checkout based on the destination country and package weight.

Customs duties, import taxes, VAT, or any local government charges are not included in the product price or shipping cost and must be paid by the customer upon delivery.

3. Estimated Delivery Time

*Delivery times may vary depending on customs clearance and local courier services.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email or SMS containing your tracking number and courier details.

You can use the tracking link provided to monitor your shipment in real time.

5. Delivery Partners

To ensure safe and timely delivery, we work with trusted courier partners. Courier services may vary depending on your delivery location.

6. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

• Weather conditions
  
• Public holidays
  
• Natural disasters
  
• Customs clearance
  
• Remote delivery locations
  
• Courier service disruptions
  
• Unforeseen operational issues
  

Tribe by Shringar is not liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may occur.

Once an order has been dispatched, we may not be able to modify the delivery address.

8. Failed Delivery Attempts

If the courier partner is unable to deliver your order after multiple delivery attempts due to customer unavailability or incorrect address details, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatching the order.

9. Damaged Package

If your package appears damaged upon delivery:

• Do not accept the parcel if it appears tampered with.
  
• Take photographs of the package immediately.
  
• Contact our customer support within 24 hours of delivery.
  

We will investigate the issue and provide an appropriate resolution.

10. Missing or Lost Shipments

If your tracking information shows the package as delivered but you have not received it, please contact us within 48 hours.

We will coordinate with the courier partner to investigate the shipment.

11. International Shipping

International customers are responsible for:

• Customs duties
  
• Import taxes
  
• VAT
  
• Clearance charges
  
• Local handling fees
  

These charges are determined by your country's customs authorities and are not controlled by Tribe by Shringar.

12. Shipping Restrictions

Certain products may not be eligible for international delivery due to customs regulations or courier restrictions.

If we are unable to ship to your location, we will notify you and process a full refund if payment has already been received.

13. Contact Us

If you have any questions regarding shipping, please contact us:

Tribe by Shringar

🌐 Website: www.tribebyshringar.com

📧 Email: tribebyshringar@gmail.com

📞 Phone: +91 7232077787

📍 Udaipur, Rajasthan, India